Support
Check out our FAQs to find answers to your HASpod questions. Get tips and tricks from our support team, and if you still need help, you can get in touch.
HASpod is an online health and safety service providing documents, training and tools to businesses across the UK. Find out more about us.
All you need is an internet connection and a modern web browser such as the most recent versions of Chrome, Firefox, Edge or Safari.
Joining HASpod is easy. Start with an individual document or training course, or pick a membership plan.
Sure. Get started with a Free Plan to try our services, and you can upgrade whenever you are ready.
No. You can choose one of our membership plans for unlimited access, but you can also buy an individual document or training course.
You can pay with any valid credit or debit card, or PayPal account. With individual purchases, you can pay as you go. With membership, you pay for a year, and we will notify you when it is time to renew, no automatic renewals - you stay in control.
For Pro Plans we can also accept payment by bank transfer - contact us for more information. Your plan will be activated once payment is received. We do not accept cheques.
Yes, payments are processed with bank grade security and industry standard encryption to ensure that your details never end up in the wrong hands. Not even our staff have access to your payment details.
You get instant access to any documents you order. You can access documents from your account by logging in and selecting Documents from your account dashboard.
You can edit any document from your account by viewing the document and clicking the Edit button. This will open the document editor. Click the Save button in the editor to save your changes. More info.
You can download a PDF copy of any document template by clicking the Download button. You can also download a PDF copy of any of your edits by clicking the Download button in the editor.
Yes. We have screenshots of all of our documents, just search for the Document and click More Details.
Add your business name to your account under Account > Settings > Details and it will show on all download documents.
Yes. You can call your documents whatever you like, so to organise by project, include the project name in the title. More info.
Yes, you can. With our online document editor, you can add tables, rows, insert page breaks, change the size and display of text, add headers, remove sections, along with editing the content.
If you are on the Documents Plan you can upload your image from your computer or device, click the Image button to add your picture.
With the Documents Plan your edits are saved for the duration of your membership (or you delete them!). Without membership, edits are removed after the access period expires (detailed on the document - usually 30 days).
If you are on a team document membership plan, you can share an edit with your team at Settings > Share Edit.
If you no longer wish to share an edit, turn the share toggle off at Settings > Share Edit to change your sharing settings.
You can take any course available on your account by selecting Training from your account dashboard. With the Training Plan you have access to all our courses, or you can buy an individual course.
With the Training Plan, access is unlimited. With individual course access, your access period will be detailed when you purchase the course (usually 30 days).
The course duration is detailed on each course. This is an estimate, you can take as long as you need.
No. Each course is split into modules (lessons) and your progress will be saved with each lesson you complete.
You can repeat a lesson as many times as you like, to improve your lesson score or better understand the content.
There is an end of course assessment, score 70% or over to pass the course. Then go to Results > Certificate to download your certificate.
With individual course access, you get one free re-take per purchase. On the Training Plan you can re-take the test and the course multiple times per year.
Yes, after submitting your test you will get feedback so you can review which questions you got wrong.
Training course results are saved on your account for 3 years. You can download your certificates to keep a copy of your records.
Yes, on the Training Plan you can create courses for your team. Use a course template, or start from blank, with your own quizzes and lessons.
Yes, you can purchase course access for multiple users through one account, but you will then need to transfer course access to each user (see next question) so the correct name appears on the result and certificate.
If you purchase a course for someone else, you can transfer it to their HASpod account at Training > Course > Transfer. For team access, instead of transferring courses, we recommend the team Training Plan. More info.
You can take talks daily, every other day, weekly. We recommend taking a talk every day before you start work.
Usually talks can be completed within 5 minutes, but there is no time limit, so take as long as you need.
You can take a new talk each day. Our talks are designed to focus on one subject a day to keep your knowledge refreshed, talks work best with a daily habit.
Don't worry. You can review the talk as many times as you like to get a better understanding, and can retake the test another day.
Retaking a multiple choice test until you pass is easy, our talks are focused on making sure you understand the content of each talk before taking the test.
Health and safety talks should not be used in place of adequate training, but can be used as a 5 minute refresher or reminder of safe working practices.
Your report card is a summary of the total talks you have completed, passed and failed. It also includes your grade, talk streak and list of completed talks for the year.
Your grade is a score out of 10 calculated based on the total amount of talks completed, overall score and how recently active you have been.
Go to Report Card from the main menu.
Select Results from the main menu or My Results from your Report Card.
Yes, on the day of taking a test, you can review which questions you got wrong. Select Talks from the main menu to review the talk.
Toolbox talk records are saved on your account for 3 years.
Log in to your account and enter your new password details at Account > Settings > Password.
Log in to your account and enter your new email details at Account > Settings > Email.
Enter your email at Forgotten Password to reset your password via email.
Log in to your account and update your name at Account > Settings > Details. This change is limited to once per year as user accounts are not permitted to be shared.
If you have changed your business name, or need to correct a mistake with the business name you registered, please contact support. For more than one business, each business needs its own account.
Yes, if you have a membership plan you can add and update your logo. Upload your logo at Account > Settings > Details.
We will send you a confirmation code via email when you join. Enter the code at Account > Settings > Email.
Your email confirmation code is valid for 24 hours. If it has expired, you can request a new one from Account > Settings > Email.
For account security we may need to send access links and reset password links to you via email. Confirm your email address so that you don't get locked out of your account if you forget your password.
You can view and print your invoices from Account > Billing > Orders.
If you would like to permanently delete your account you can do if your membership plan has expired from Account > Settings > Delete. All of your records will be deleted together with the account. This cannot be undone.
With membership you can access get access to all documents, training or talks. Or pick the Pro Plan for access to everything.
You can add users to your membership to create a team plan. You then get team tools, like user management, team results, and team records.
Yes. Get started with a Free Plan to test out our health and safety document, training and talks, and you can upgrade whenever you are ready.
You can upgrade at any time from Account > Membership > Upgrade by picking a plan.
Yes, you can upgrade your membership at any time. Go to Account > Membership > Upgrade.
Yes. We have no automatic renewals, so you don't need to take any action to pause your membership at the end of your current billing period.
You are in control of your renewal. You can renew at any time from Account > Membership > Renewal.
You can choose to renew at a later date. Your account will be moved onto the free plan, and any documents and records created during your membership may be deleted from your account.
We will automatically discount any unused months of your current membership plan, and you will get a new annual membership from the day of your upgrade.
Go to Account > Team > Invite User. Enter the users name and email, and click the Send Invite button. More info.
You can add more users to your team at any time from Account > Membership > Upgrade.
You will no longer be able to access your team's records, and your team users will no longer be able to access services until you reactivate your plan.
Team admins are team members with extra permissions. They can add and remove users from the team, add and remove other admins, and manage team records.
If you run a team, you can upgrade any of your users to an admin from Account > Team > Team Members. You can also remove a users admin status here. More info.
You give up to 25 team members the admin role. It is important that you only give this role to trusted users as they can make changes to your team that cannot be undone.
Go to Account > Team > Team Members. Select Remove member on the user you wish to remove from your team.
You will no longer be able to access that user or their records. This cannot be undone. When you add a user you will not be able to access any records generated before they joined your team.
Yes. A user can leave a team at any time from Account > Team.
If you can't find the answer you're looking for here, our friendly support team are standing by. Use the form below to get help (or use the contact us page) and we will get back to you quickly.
We've found we can give our highest quality and speediest support through support tickets. You get useful things such as links to help articles, screenshots, and step by step workflows, and we can quickly get to the bottom of questions without putting you on hold.
To prevent emails from being marked as spam or blocked, add a rule or filter to accept all emails from @haspod.com (and add us to your trusted senders or contacts). If this doesn't resolve the issue, contact us so we can investigate (please provide us with an alternative email address so that you can get our response!).
If there are a number of failed login attempts on your account, for your security the account is locked out. You will need to wait for at least an hour before you can log in or request a new password.
Many questions can be answered by searching our support page.
If your issue is still unresolved or you have any questions our friendly support team is ready to help. Contact us using the form below and get a speedy response - our average response time is under 30 minutes during office hours!